Page:Australian Communications and Media Authority (Emergency Call Service Determination) Direction 2024.pdf/6

(2) The amendments to the Determination provided in subsection 6(1) of this Direction are to:

(a) be determined by 30 April 2025; and

(b) commence in full at the earliest practical opportunity and no later than 1 November 2025.

(3) The amendments to the Determination provided for in subsection 6(2) of this Direction are to be determined and commence in full by 1 November 2024.

6 Content of the Determination

(1) The Determination be amended to:

(a) impose clear requirements on providers, in relation to ensuring emergency calls are delivered to the emergency call person for 000 and 112, to:

(i) wilt controlled facilities in the event they lose connectivity to a core network, to ensure emergency calls can be carried by other networks;

(ii) take all reasonable steps to ensure that, during an outage, the provider’s network or controlled facilities do not impede emergency call camp on functionality;

(iii) test that emergency calls originating on their network can be delivered to the emergency call person for 000 and 112, including when using the emergency call camp on functionality; and

(iv) configure networks to carry emergency calls originating on their network to the emergency call person for 000 and 112 regardless of the mobile phone used to initiate the call;

(b) impose requirements on providers to share real time network information relating to outages with relevant emergency services organisations, the emergency call person for 000 and 112 and other appropriate entities;

(c) impose requirements on providers to report to the ACMA and the Department the following information, within a specified timeframe after a major outage that affected the delivery of emergency calls to the emergency call person for 000 and 112:

(i) the cause of the major outage;

(ii) steps taken to resolve the major outage;

(iii) the impact of the major outage on the delivery of emergency calls to the emergency call person for 000 and 112, including an estimate of the number of impacted end-users; and

(iv) a clear and detailed plan, with timeline, detailing steps that will be taken to rectify the issues identified as contributing to the outage and to avoid similar outages in the future;