9/11 Dispatcher transcript

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9/11 Emergency Dispatcher transcripts  (2001) 
On March 29 2006, New York Supreme Court justice Richard F. Braun ordered the release of 28 identified 9-1-1 phonecalls of individuals trapped in the burning World Trade Center to their families, and the release of the dispatchers' half of all 130 conversations to the general public.
September 11th attacks
Transcripts
Flight 93 Cockpit Transcript
Flight 93 Transcript with air control
FDNY Radio Transcripts
9-1-1 calls from inside the towers
Aftereffects
Search warrant for Atta's rental car
9/11 Commission Report
Office of Special Counsel release

Chris Hanley, NYPD, FDNY - 8:57:02[1][edit]

[1]

Speaker Transcript

NYPD Dispatcher 1886

Police operator 1886, what is your emergency?

Chris Hanley

I'm on the 106th floor of the World Trade Center. We just had an explosion on the like 105th floor.

NYPD Dispatcher 1886

The 1-0-6 floor?

Chris Hanley

Yes.

NYPD Dispatcher 1886

1-0-6, okay, umm

Chris Hanley

We have a conference up here and there's about a hundred people up here.

NYPD Dispatcher 1886

What is your last name?

Chris Hanley

Hanley. H-a-n-l-e-y.

NYPD Dispatcher 1886

H-a-n-?

Chris Hanley

We have smoke and it's pretty bad.

NYPD Dispatcher 1886

(typing is heard) This is on the 1-0-6 floor, right?

Chris Hanley

Hello?

NYPD Dispatcher 1886

Okay, we have the job. Let me connect you with the Fire, okay?

Chris Hanley

NYPD Dispatcher 1886

You have. Hold on, let me connect you with Fire, okay?

Chris Hanley

We have about a hundred people here. We can't get down the stairs.

NYPD Dispatcher 1886

Hold on. Let me connect you with fire.

note

phone rings six times, the dispatcher is heard muttering "Come on now..." before the transfer takes place

Fire Dept 408

Fire Department 408. Where's the fire?

Chris Hanley

Yeah, hi. I'm on the 106th floor of the World Trade Center. We just had an explosion up here.

Fire Dept 408

Okay, 1-0-6th floor, what building are you in, sir? One or two?

Chris Hanley

That's one World Trade.

Fire Dept 408

Alright

NYPD Dispatcher 1886

(interrupting) One?

Fire Dept 408

Yeah.

Chris Hanley

Yeah, there's smoke, and we have about a hundred people up here.

Fire Dept 408

Sit tight. Do not leave, okay? There's a fire or an explosion or something in the building. Alright, I want you to stay where you are.

Chris Hanley

Yes.

Fire Dept 408

Alright, what's your phone number there?

Chris Hanley

We're on the 106th, the 106th floor.

Fire Dept 408

What's your phone number sir, your phone number?

Chris Hanley

646-752-1436

Fire Dept 408

Alright, we're there. We're coming up to get you.

Chris Hanley

I can see the smoke coming up from outside the windows down...

Fire Dept 408

All right, we're on the way.

Chris Hanley

Huh?

Fire Dept 408

We're on the way, sir.

Chris Hanley

Okay, please hurry.

Fire Dept 408

Alright, just keep some windows open if you can open up windows and just sit tight. It's going to be a while because there's a fire going on downstairs.

Chris Hanley

We can't open the windows unless we break them.

Fire Dept 408

Okay, just sit tight.

Chris Hanley

Okay.

Fire Dept 408

All right. Just sit tight. We're on the way.

Chris Hanley

Alright, please hurry.

Melissa Doi, 9-1-1[edit]

Melissa C. Doi was a graduate of Northwestern University, and despite aspirations to become a ballerina, she worked as a manager at IQ Financial Systems, and phoned 9-1-1 from the 83rd floor of Tower 2.
Speaker Transcript

Melissa Doi

(muttering to herself in distressed state) Holy mary mother of God!

NYPD Dispatcher 8695

8695, good morning, unintelligible good day

unidentified

Hi, what's your number again please?

911 Dispatcher 8695

8-6-9-5

Melissa Doi

Oh god, I'm on the 83rd floor...

unidentified

86...what?

Melissa Doi

I'm on the 83rd floor!

unidentified

Ma'am, stop that, 86-what?

911 Dispatcher 8695

8-6-9-5

unidentified

unintelligible...somebody's having difficulty breathing on the 83rd floor.

911 Dispatcher 8695

Hi there ma'am, how're you doing?

Melissa Doi

Is it...is it...are they going to be able to get somebody up here?

911 Dispatcher 8695

Well of course ma'am, we're coming up to you.

Melissa Doi

Well, there's no one here yet, and the floor's completely engulfed. We're on the floor and we can't breathe.

911 Dispatcher 8695

unintelligible

Melissa Doi

And it's very, very, very hot.

911 Dispatcher 8695

It's very...are the lights still on?

Melissa Doi

The lights are on, but it's very hot.

911 Dispatcher 8695

Ma'am, now m'am...

Melissa Doi

VERY hot! We're all on the other side of Liberty, and it's very, very hot.

911 Dispatcher 8695

Well the lights, can you turn the lights off?

Melissa Doi

No, no the lights are off.

911 Dispatcher 8695

Okay good, now everybody stay calm, you'd doing a good job...

Melissa Doi

Please!

911 Dispatcher 8695

Ma'am listen, everybody's coming, everybody knows, everybody knows what happened, okay...they have to take time to come up there, you know that. You got to be very careful.

Melissa Doi

very hot

911 Dispatcher 8695

I understand. You’ve got to be very, very careful… how they approach you, okay? Now you stay calm. How many people where you’re at right now?

Melissa Doi

There's like, five people here with me.

911 Dispatcher 8695

All up on 83rd floor?

Melissa Doi

83rd floor

911 Dispatcher 8695

with five people...five patients... everybody's having trouble breathing?

Melissa Doi

Everybody's having trouble breathing, some people are worse...than others.

911 Dispatcher 8695

Anybody's unconscious, everybody's awake?

Melissa Doi

So far yes, but it's...

911 Dispatcher 8695

Listen, listen, everybody's awake?

Melissa Doi

Yes, so far.

911 Dispatcher 8695

Conscious? And it's very hot there, but no fire, right?

Melissa Doi

I can't see because it's too high.

911 Dispatcher 8695

No, no, very hot, no fire for now, and no smoke right? no smoke, right?

Melissa Doi

OF COURSE THERE'S SMOKE!

911 Dispatcher 8695

Ma'am, ma'am, you have to stay calm.

Melissa Doi

There is smoke! I can't breathe!

911 Dispatcher 8695

Okay, stay calm with me, okay? I understand...

Melissa Doi

I think there is fire because it's very hot.

911 Dispatcher 8695

Okay, it's...

Melissa Doi

It's very hot, everywhere on the floor.

911 Dispatcher 8695

Okay, I know you don't see it and all, but I'm, I'm...stumbles over words...I'm gonna, I'm documenting everything you say, okay? And it's very hot, you see no fire, but you see smoke, right?

Melissa Doi

It's very hot, I see...I don't see, I don't see any air anymore!

911 Dispatcher 8695

Okay...

Melissa Doi

All I see is smoke.

911 Dispatcher 8695

Okay dear, I'm so sorry, hold on for a sec, stay calm with me, stay calm, listen, listen, the call is in, I'm documenting, hold on one second please...

Melissa Doi

I'm going to die, aren't I?

911 Dispatcher 8695

No, no, no, no, no, no, no, say your, ma'am, say your prayers.

Melissa Doi

I'm going to die.

911 Dispatcher 8695

You gotta think positive, because you gotta help each other get off the floor.

Melissa Doi

I'm going to die.

911 Dispatcher 8695

Now look, stay calm, stay calm, stay calm, stay calm.

Melissa Doi

Please God...

911 Dispatcher 8695

You're doing a good job ma'am, you're doing a good job.

Melissa Doi

No, it's so hot, I'm burning up.

911 Dispatcher 8695

Okay ma'am, the floor is hot, everything is hot, is there, are there, are there desks there? You go up high, you get yourself away from the smoke.[2] Okay, I know you know, hold on a second.

911 Dispatcher 8695

(into radio) 83rd floor, three people trapped[3]

unidentified

(into radio) Where?

911 Dispatcher 8695

(into radio) Way out on the 83rd floor, they're trapped, very hot...that's what I'm doing, just letting you know.

Melissa Doi

(excited interrupting) Wait! Wait! We hear voices! (screaming to firefighters) HELLO! HELP!

911 Dispatcher 8695

Hello, ma'am? Ma'am?

Melissa Doi

(screaming to firefighters) HEEEEELP

911 Dispatcher 8695

Okay, stay calm, ma'am, ma'am.

Melissa Doi

(screaming to firefighters) HEEEEELP

911 Dispatcher 8695

Stay calm, stay calm, just don't move.

Melissa Doi

Oh my god...

911 Dispatcher 8695

They coming through to you now?

Melissa Doi

Find out if there's anybody here on the 83rd floor.

911 Dispatcher 8695

Ma'am, don't you worry, you stay on the phone with me and we'll...

Melissa Doi

Can you find out if there's anybody on the 83rd floor, because we thought we heard somebody!

911 Dispatcher 8695

Ma'am, now listen, excuse me, I already notified the lieutenant, okay?

unidentified

garbled radio traffic

911 Dispatcher 8695

I already notified the lieutenant that there's five people on the 83rd floor, very hot and smoky, so they won't overlook you, okay dear?

Melissa Doi

Can you...can you...

911 Dispatcher 8695

I already did that dear.

Melissa Doi

Stay on the line with me please, I feel like I'm dying.

911 Dispatcher 8695

Yes ma'am, I am going to stay with you.

Melissa Doi

They're here?

911 Dispatcher 8695

Are they inside with you yet dear?

Melissa Doi

No

911 Dispatcher 8695

Okay, stay calm until they get inside.

Melissa Doi

Can you find out where they are?

911 Dispatcher 8695

Okay, stay calm, stay calm, stay calm until they get inside.

Melissa Doi

Can...(voice stops)

unidentified

radio traffic between Dispatcher 8695 and an unknown

Annotations[edit]

  1. In the supplementary police report, his phonecall was explained as (T58) ANTHR CALL MC HANLEY STS SMOKE ON THE 106FLR . SMOKE N PEOPLE CANNOT GET DOWN THE FLR...FD 408 NTFD.....BLDG 1 TRADE CENTR .... CB 646-752-1436 ....PR 1886CP58+
  2. The operator's spur-of-the-moment advice to get higher in the room "away from the smoke" is more dangerous, but was perhaps meant to get them off the fiery hot floorboards.
  3. Doi had actually said there were five people with her, not three
This work is ineligible for copyright and therefore in the public domain, because it consists entirely of information that is common property and contains no original authorship.
 
This work is in the public domain in the United States because it is a work of the United States federal government (see 17 U.S.C. 105).