- (a) as soon as practicable, inform every person whose offer has already been accepted; and
- (b) give to that person an option to accept the altered goods or services or to withdraw his acceptance, in which event the approved travel agent shall forthwith refund any money paid by that person.
Haj accounts
7.—(1) Every approved travel agent shall keep and maintain a set of accounts known as the Haj accounts which shall contain the information specified in the Schedule.
(2) The Majlis may, at any time, require an approved travel agent to submit any Haj accounts kept and maintained by him pursuant to this rule, or audited financial statements relating to his business to the Majlis for inspection.
Haj courses
8.—(1) An approved travel agent shall arrange for Haj courses for all of the persons to whom he is providing any goods or services for the purposes of the Haj.
(2) An approved travel agent shall not engage any person other than an accredited mutawwif to conduct any Haj course.
Welfare of clients during performance of Haj
9.—(1) An approved travel agent shall comply with all the directives of the Majlis relating to the safety and welfare of the persons (referred to in this rule as clients) to whom he is providing any goods or services for the purposes of the Haj.
(2) Without prejudice to the generality of paragraph (1), an approved travel agent shall—
- (a) ensure that every client complies with all procedures and requirements in respect of embarkation and disembarkation applicable to him in Singapore and in Saudi Arabia;
- (b) attend to the needs of every client during the performance of the Haj at all times;
- (c) ensure that every client wears an identification badge provided by the approved travel agent at all times during the performance of the Haj;
