called the secretary, who stood with a roll of papers in his hand at the door, and told him to admit the petitioner.
When he saw Akaki approaching with his humble expression, wearing his shabby old uniform, he turned round suddenly towards him and said "What do you want?" in a severe voice, accompanied by a vibrating intonation which at the time of receiving his promotion he had practised before the looking-glass for eight days.
The modest Akaki was quite taken aback by his harsh manner; however, he made an effort to recover his composure, and to relate how his cloak had been stolen, but did not do so without encumbering his narrative with a mass of superfluous detail. He added that he had applied to His Excellence in the hope that through his making a representation to the police inspector, or some other high personage, the cloak might be traced.
The Superintendent found Akaki's method of procedure somewhat unofficial. "Ah, sir," he said, "don't you know what steps you ought to take in such a case? Don't you know the proper procedure? You should have handed in your petition at the chancellery. This in due course would have passed through the hands of the chief clerk and director of the bureau. It would then have been brought before my secretary,
