Page:What is Crisis.pdf/7

Assessment of Client’s Emotional State

0	10
Very Functional	Totally Dysfunctional
Client is in distress but it is at a manageable level. Normal activities are not affected.	Client is over-whelmed by distress, which is seriously affecting their ability to make rational decisions, care for themselves or others.

Counselor’s Style of Intervention

0	10
Non-Directive	Very Directive
Non-intrusive and respectful of caller’s ability to make decisions. Counselor is reflective, provides support, encouragement, clarification, and information.	Counselor takes control. Tells client what to do. Very here and now orientation.

The other level of assessment, which occurs simultaneously, is the assessment of “emergency risk”. How likely is it that the caller will harm themselves or a third party? When, during a call,