9/11 Dispatcher transcript

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9/11 Emergency Dispatcher transcripts (2001)
1570379/11 Emergency Dispatcher transcripts2001
September 11th attacks
Flight 93 Cockpit Transcript
Flight 93 Transcript with air control
FDNY Radio Transcripts
9-1-1 calls from inside the towers
Search warrant for Atta's rental car
9/11 Commission Report
Office of Special Counsel release

Chris Hanley, NYPD, FDNY - 8:57:02[1][edit]


Speaker Transcript
NYPD Dispatcher 1886 Police operator 1886, what is your emergency?
Chris Hanley I'm on the 106th floor of the World Trade Center. We just had an explosion on the like 105th floor.
NYPD Dispatcher 1886 The 1-0-6 floor?
Chris Hanley Yes.
NYPD Dispatcher 1886 1-0-6, okay, umm
Chris Hanley We have a conference up here and there's about a hundred people up here.
NYPD Dispatcher 1886 What is your last name?
Chris Hanley Hanley. H-a-n-l-e-y.
NYPD Dispatcher 1886 H-a-n-?
Chris Hanley We have smoke and it's pretty bad.
NYPD Dispatcher 1886 (typing is heard) This is on the 1-0-6 floor, right?
Chris Hanley Hello?
NYPD Dispatcher 1886 Okay, we have the job. Let me connect you with the Fire, okay?
Chris Hanley
NYPD Dispatcher 1886 You have. Hold on, let me connect you with Fire, okay?
Chris Hanley We have about a hundred people here. We can't get down the stairs.
NYPD Dispatcher 1886 Hold on. Let me connect you with fire.
note phone rings six times, the dispatcher is heard muttering "Come on now..." before the transfer takes place
Fire Dept 408 Fire Department 408. Where's the fire?
Chris Hanley Yeah, hi. I'm on the 106th floor of the World Trade Center. We just had an explosion up here.
Fire Dept 408 Okay, 1-0-6th floor, what building are you in, sir? One or two?
Chris Hanley That's one World Trade.
Fire Dept 408 Alright
NYPD Dispatcher 1886 (interrupting) One?
Fire Dept 408 Yeah.
Chris Hanley Yeah, there's smoke, and we have about a hundred people up here.
Fire Dept 408 Sit tight. Do not leave, okay? There's a fire or an explosion or something in the building. Alright, I want you to stay where you are.
Chris Hanley Yes.
Fire Dept 408 Alright, what's your phone number there?
Chris Hanley We're on the 106th, the 106th floor.
Fire Dept 408 What's your phone number sir, your phone number?
Chris Hanley 646-752-1436
Fire Dept 408 Alright, we're there. We're coming up to get you.
Chris Hanley I can see the smoke coming up from outside the windows down...
Fire Dept 408 All right, we're on the way.
Chris Hanley Huh?
Fire Dept 408 We're on the way, sir.
Chris Hanley Okay, please hurry.
Fire Dept 408 Alright, just keep some windows open if you can open up windows and just sit tight. It's going to be a while because there's a fire going on downstairs.
Chris Hanley We can't open the windows unless we break them.
Fire Dept 408 Okay, just sit tight.
Chris Hanley Okay.
Fire Dept 408 All right. Just sit tight. We're on the way.
Chris Hanley Alright, please hurry.

Melissa Doi, 9-1-1[edit]

Melissa C. Doi was a graduate of Northwestern University, and despite aspirations to become a ballerina, she worked as a manager at IQ Financial Systems, and phoned 9-1-1 from the 83rd floor of Tower 2.
Speaker Transcript

Melissa Doi

(muttering to herself in distressed state) Holy Mary mother of God!
NYPD Dispatcher 8695 8695, good morning, unintelligible good day
unidentified Hi, what's your number again please?
911 Dispatcher 8695 8-6-9-5
Melissa Doi Oh god, I'm on the 83rd floor...
unidentified 86...what?
Melissa Doi I'm on the 83rd floor!
unidentified Ma'am, stop that, 86-what?
911 Dispatcher 8695 8-6-9-5
unidentified unintelligible...somebody's having difficulty breathing on the 83rd floor.
911 Dispatcher 8695 Hi there ma'am, how're you doing?
Melissa Doi Is it...is it...are they going to be able to get somebody up here?
911 Dispatcher 8695 Well of course ma'am, we're coming up to you.
Melissa Doi Well, there's no one here yet, and the floor's completely engulfed. We're on the floor and we can't breathe.
911 Dispatcher 8695 unintelligible
Melissa Doi And it's very, very, very hot.
911 Dispatcher 8695 It's very...are the lights still on?
Melissa Doi The lights are on, but it's very hot.
911 Dispatcher 8695 Ma'am, now m'am...
Melissa Doi VERY hot! We're all on the other side of Liberty, and it's very, very hot.
911 Dispatcher 8695 Well the lights, can you turn the lights off?

Melissa Doi

No, no the lights are off.
911 Dispatcher 8695 Okay good, now everybody stay calm, you'd doing a good job...
Melissa Doi Please!
911 Dispatcher 8695 Ma'am listen, everybody's coming, everybody knows, everybody knows what happened, okay...they have to take time to come up there, you know that. You got to be very careful.
Melissa Doi very hot
911 Dispatcher 8695 I understand. You’ve got to be very, very careful… how they approach you, okay? Now you stay calm. How many people where you’re at right now?
Melissa Doi There's like, five people here with me.
911 Dispatcher 8695 All up on 83rd floor?
Melissa Doi 83rd floor
911 Dispatcher 8695 with five people...five patients... everybody's having trouble breathing?
Melissa Doi Everybody's having trouble breathing, some people are worse...than others.
911 Dispatcher 8695 Anybody's unconscious, everybody's awake?
Melissa Doi So far yes, but it's...
911 Dispatcher 8695 Listen, listen, everybody's awake?
Melissa Doi Yes, so far.
911 Dispatcher 8695 Conscious? And it's very hot there, but no fire, right?
Melissa Doi I can't see because it's too high.
911 Dispatcher 8695 No, no, very hot, no fire for now, and no smoke right? no smoke, right?
911 Dispatcher 8695 Ma'am, ma'am, you have to stay calm.
Melissa Doi There is smoke! I can't breathe!
911 Dispatcher 8695 Okay, stay calm with me, okay? I understand...
Melissa Doi I think there is fire because it's very hot.
911 Dispatcher 8695 Okay, it's...
Melissa Doi It's very hot, everywhere on the floor.
911 Dispatcher 8695 Okay, I know you don't see it and all, but I'm, I'm...stumbles over words...I'm gonna, I'm documenting everything you say, okay? And it's very hot, you see no fire, but you see smoke, right?
Melissa Doi It's very hot, I see...I don't see, I don't see any air anymore!
911 Dispatcher 8695 Okay...
Melissa Doi All I see is smoke.
911 Dispatcher 8695 Okay dear, I'm so sorry, hold on for a sec, stay calm with me, stay calm, listen, listen, the call is in, I'm documenting, hold on one second please...
Melissa Doi I'm going to die, aren't I?
911 Dispatcher 8695 No, no, no, no, no, no, no, say your, ma'am, say your prayers.
Melissa Doi I'm going to die.
911 Dispatcher 8695 You gotta think positive, because you gotta help each other get off the floor.
Melissa Doi I'm going to die.
911 Dispatcher 8695 Now look, stay calm, stay calm, stay calm, stay calm.
Melissa Doi Please God...
911 Dispatcher 8695 You're doing a good job ma'am, you're doing a good job.
Melissa Doi No, it's so hot, I'm burning up.
911 Dispatcher 8695 Okay ma'am, the floor is hot, everything is hot, is there, are there, are there desks there? You go up high, you get yourself away from the smoke.[2] Okay, I know you know, hold on a second.
911 Dispatcher 8695 (into radio) 83rd floor, three people trapped[3]
unidentified (into radio) Where?
911 Dispatcher 8695 (into radio) Way out on the 83rd floor, they're trapped, very hot...that's what I'm doing, just letting you know.
Melissa Doi (excited interrupting) Wait! Wait! We hear voices! (screaming to firefighters) HELLO! HELP!
911 Dispatcher 8695 Hello, ma'am? Ma'am?
Melissa Doi (screaming to firefighters) HEEEEELP
911 Dispatcher 8695 Okay, stay calm, ma'am, ma'am.
Melissa Doi (screaming to firefighters) HEEEEELP
911 Dispatcher 8695 Stay calm, stay calm, just don't move.
Melissa Doi Oh my god...
911 Dispatcher 8695 They coming through to you now?
Melissa Doi Find out if there's anybody here on the 83rd floor.
911 Dispatcher 8695 Ma'am, don't you worry, you stay on the phone with me and we'll...
Melissa Doi Can you find out if there's anybody on the 83rd floor, because we thought we heard somebody!
911 Dispatcher 8695 Ma'am, now listen, excuse me, I already notified the lieutenant, okay?
unidentified garbled radio traffic
911 Dispatcher 8695 I already notified the lieutenant that there's five people on the 83rd floor, very hot and smoky, so they won't overlook you, okay dear?
Melissa Doi Can you...can you...
911 Dispatcher 8695 I already did that dear.
Melissa Doi Stay on the line with me please, I feel like I'm dying.
911 Dispatcher 8695 Yes ma'am, I am going to stay with you.
Melissa Doi They're here?
911 Dispatcher 8695 Are they inside with you yet dear?
Melissa Doi No
911 Dispatcher 8695 Okay, stay calm until they get inside.
Melissa Doi Can you find out where they are?
911 Dispatcher 8695 Okay, stay calm, stay calm, stay calm until they get inside.
Melissa Doi Can...(voice stops)
unidentified radio traffic between Dispatcher 8695 and an unknown


  1. In the supplementary police report, his phonecall was explained as (T58) ANTHR CALL MC HANLEY STS SMOKE ON THE 106FLR . SMOKE N PEOPLE CANNOT GET DOWN THE FLR...FD 408 NTFD.....BLDG 1 TRADE CENTR .... CB 646-752-1436 ....PR 1886CP58+
  2. The operator's spur-of-the-moment advice to get higher in the room "away from the smoke" is more dangerous, but was perhaps meant to get them off the fiery hot floorboards.
  3. Doi had actually said there were five people with her, not three

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This work is in the public domain in the United States because it is a work of the United States federal government (see 17 U.S.C. 105).

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