Page:Roy Ralph Hottman - Practical Collection Procedure (1923).pdf/9

CHAPTER IX
Fourth Letters:
Need for Action	117
Twelve Specimen Letters	119
A Special Letter	123
Appeals to Pride	125
Six Specimen Letters	125
Appeals through Shame	128
Five Specimen Letters	129
Appeals through Saving	131
Eight Specimen Letters	132
CHAPTER X
Fifth Letters:
Two Worth-While Letters	138
The Officer's Letter	141
Two Specimen Letters	142
Two Special Letters	143
The Ultimatum	144
Eight Specimen Letters	144
Registered and Special Delivery Letters	147
The Telephone	148
The Use of Telegrams	149
CHAPTER XI
The House Collection Agency:
Its Advantages	158
Choosing a Name	155
Bonding the Agency	156
The Agency Stationery	156
Receiving the Mail	157
Unperforated Postage Stamps	157
Interest Charges	158
Four House Agency First Letters	159
Three Stronger First Letters	160
Six House Agency Second Letters	161
Handling Replies to Agency Letters	164
Six Specimen Letters	165