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Documentation icon Template documentation[view] [edit] [history] [purge]

When to use this template[edit]

This template is used to identify the OTRS ticket associated with the permission of a particular file. See Commons:OTRS for more information.


  • use {{PermissionOTRS|ticket=//ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=000000}} when you know the URL of the OTRS ticket.
  • use {{PermissionOTRS|id=0000000000000000}} when you only know the ID number.

You must provide one or both of these parameters.


If the ID or link is given the page is categorised into Category:Items with OTRS permission confirmed

Failure to provide either a link or ticket number will categorise the page into Category:Items missing OTRS ticket ID.


  • {{PermissionOTRS|ticket=//ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom&TicketID=000000}} produces:


  • {{PermissionOTRS|id=0000000000000000}} produces:


See also[edit]

  • Commons:OTRS where you can find general information on email writing and sending, as well as general information about the OTRS system.
  • {{OTRS received}}, for use when a ticket is received, but not confirmed due to a problem. Further correspondence may be required. Changed to {{OTRS pending}} or {{PermissionOTRS}} upon resolution of the problem.
  • {{OTRS pending}}, for use when the ticket is in order, but still in the queue. Changed to {{PermissionOTRS}} when confirmed.
  • {{PermissionOTRS}}, when the ticket is received and confirmed.
  • {{OTRS ticket}}, for easy linking to OTRS ticket numbers.